Refund Policy

Effective October 7, 2026

OneAIPass sells prepaid credit for metered API access. Nothing is shipped, so a refund means reversing unused credit or re-crediting a request we failed to fulfil.

Refund window

Ask within [REFUND_WINDOW_DAYS] days of the payment. We always correct our own metering errors, even after that.

What qualifies

• Unused credit from a purchase within the window. We refund the unused remainder.
• Our failure: a request we billed but never completed or returned to you is re-credited.
• Duplicate or unauthorized charges: report them within the window.

What does not qualify

• Credit already spent on completed requests.
• Dissatisfaction with a model's answer, or a provider's rate limit or content filter.
• Usage by someone who had your key.

How to ask

Email support@oneaipass.com with the subject "Refund", your account email, the date and amount, and whether you want unused credit returned or a specific request re-credited. Approved refunds go to the original payment method where possible; otherwise to your balance. Please contact us before opening a card dispute, because a dispute can freeze the account.

Statutory consumer rights in [JURISDICTION] are not affected. MR Enterprises, [ENTITY_ADDRESS].