Can I get a refund for an AI subscription?
Typical Refund Policies
OpenAI (ChatGPT Plus) generally does not offer refunds, but they may consider exceptions if you were charged unexpectedly or didn't use the service. You can contact support within a few days of charge. Anthropic (Claude Pro) has a similar policy: refunds are not guaranteed but may be granted at their discretion.
Google (Gemini Advanced) often provides refunds if requested within 14 days and usage is minimal, but this can vary by region. Perplexity Pro offers a 30-day money-back guarantee for annual plans, but monthly plans are non-refundable. Always check the terms before subscribing.
- ChatGPT Plus: No official refund policy; contact support for exceptions.
- Claude Pro: Refunds at discretion; no guaranteed window.
- Gemini Advanced: Possible refund within 14 days if unused.
- Perplexity Pro: 30-day money-back for annual plans.
- App store subscriptions: Refunds handled by Apple/Google, not the AI company.
How to Request a Refund
If you subscribed via the AI company's website, contact their support email with your account details and reason for refund. Be polite and specific. If you subscribed via an app store, you must request a refund through Apple or Google, following their respective processes.
Refunds are more likely if you were double-charged, charged after canceling, or if the service didn't work as described. Change of mind is less likely to qualify.
Common mistakes
- Assuming all AI subscriptions have a standard 30-day refund policy; most don't.
- Requesting a refund from the AI company when you subscribed through an app store; you must go through the app store.
- Waiting too long to request a refund; many policies have short windows or are discretionary.
